Miko Janczak
Verto (YC W19)
Promoted twice in two years
Miko went from Junior Account Manager to Enterprise Account Manager, building a book that did $1 billion in FX volume last year.
Background: A corporate grad scheme
Account Management / Customer Success · London startups
Account Manager and Customer Success roles at London startups
£30–60k base, OTE up to £120k. Look after a startup's customers once they've signed. Apply once, and founders pitch their jobs directly to you once you’re on the platform. Free for candidates.
More than 60 people hired into account management and customer success roles through Jumpstart in the last year.
- Pre-seed to Series B startups
- Renewals and expansion
- Permanent roles in London
Candidates hired through Jumpstart. You get 1:1 support from our team through your interviews.
Who it's for
For people who are good with customers
These roles start where the sale ends: you keep customers happy, renew them and grow them.
A good fit if you…
- Have managed customer or client relationships, usually for 1-5 years
- Ideally have worked to a renewals or expansion target
- Like solving customers' problems and spotting where they could use more
- Want to own a book of accounts at a startup
- Have the right to work in the UK for at least 18 months
Probably not this one if you…
- Want to win new customers, not look after existing ones: see Outbound Sales or Account Executive
- Haven't worked with customers or clients yet
- Want part-time, freelance or fully remote work
- Need visa sponsorship, or have less than 18 months left on your visa
The roles
The roles on this stream
Account Manager
Own a set of customer accounts: the relationship, the renewal and the growth. Often carries a commercial target.
Customer Success Manager
Get customers set up and getting value from the product, so they stay and grow. You're the customer's voice inside the startup.
Partnerships and Relationship Manager
Manage the partners or key relationships a startup grows through, from first conversation to long-term account.
Typical pay
£30–60k base · OTE up to £120k
OTE is on-target earnings: your base salary plus any commission or bonus you'd earn hitting target. Not every role has one. Many startups add equity.
Placed through Jumpstart
People looking after customers at startups
All three joined their startup through Jumpstart.
Daniel Byrd
Praktika.ai ($35.5m Series A)
Head of Customer Success in six months
Daniel joined as Premium Customer Success Manager at the start of the year and was promoted to lead the team.
Background: Two-time founder
Alisha U.
FloodFlash ($15m Series A)
Runs accounts for top-10 UK insurance brokers
Alisha was handling £60k+ in premiums for new business and renewals months into her first sales role.
Background: Media graduate
Candidate reviews
What candidates say
“Jumpstart made such a difference. I finally had visibility after weeks of sending applications into the void via LinkedIn job boards. It was a refreshing change to finally land some interviews!”
Hersha GuptaCustomer Success @ Worldover“Jumpstart has truly been a game-changer, providing unparalleled support and opportunities to propel my career forward. Thanks to them, I've accessed career avenues I never thought possible.”
Rose McLeodEMEA Partnerships Manager @ Proptech Connect“Jumpstart made the process easy. The founder’s pitches were more dynamic and compelling than a job description, which made it easy to feel confident that I’d be a good fit and meant securing my current role in a great mission-driven startup was a really smooth process.”
Jake GillEnterprise Partnerships @ Arwen.A.I.How it works
From application to offer
- 1
Apply
Tell us about you and your experience, and add your CV.
- 2
We review your application
If your experience fits, we invite you to a short virtual interview.
- 3
Build your profile
Record a short video intro so founders can see how you come across.
- 4
Founders pitch to you
See every open role and apply. Founders also send you match requests and video pitches, and you choose who to speak to.
- 5
Land the role
Interview with support and 1:1 feedback from the Jumpstart team.
Questions
Before you apply
Is this a sales role?
It's commercial, but it isn't new-business sales. You look after customers who've already signed: keeping them happy, renewing them and growing them. Many roles carry a renewals or expansion target.
I've done support or client services. Can I apply?
Yes, if you've managed customer or client relationships. Tell us about the accounts you looked after and any renewal or growth numbers.
Does it cost anything?
No. Jumpstart is free for candidates. Startups pay us when they hire.
Can you sponsor a visa?
No. You need the right to work in the UK without sponsorship for at least the next 18 months. A Graduate visa is fine if it has 18 months or more left.
Which startups hire through Jumpstart?
Vetted, venture-backed UK tech startups, mostly pre-seed to Series B, across fintech, AI, climate, health and consumer tech.
What if I pick the wrong one?
Pick the closest match. We read every application, and we can move you if another fits you better.
I've applied before. Can I apply again?
Yes, six months after your last application.
Other roles on Jumpstart
Not quite you?
Each has its own page. You can change your pick on the application form, and we can move you later if another fits you better.
- GeneralistFounder’s Associate, Ops, AI & Automation~0-5 years · £30–75k base
- MarketingSocial, Content and Growth Marketing~0-5 years · £30–70k base
- Outbound SalesSDR, BDR, Sales Associate~0-3 years · £30–50k base · OTE up to £80k
- Account ExecutiveAccount Executive, Founding AE, 360 Sales~2-5 years, at least one closing · £40–65k base · OTE up to £140k
- Commercial AssociateGTM Associate, GTM Engineer, RevOps~1-5 years · £35–70k base + equity
- Senior OperatorChief of Staff, Head of Strategy & Ops~5-15 years · £60–90k base
Good with customers? Startups want you.
Apply once. Founders pitch their jobs directly to you once you’re on the platform.